Our product Privacy Policy Update
Effective: 25th of May 2018
Welcome to Chilltime Products, a personal online services operated by Chilltime Lda. (“Chilltime”). This Privacy Policy explains how information about you is collected, used and disclosed by Chilltime Lda and our affiliates (“Chilltime”, “we” or “us”). We use the terms “member”, “you” and “your” to mean any person using our Platform or any applications created by Chilltime and available through networking sites (“SNS App”), any software running on Chilltime’s servers, (“Chilltime Software”), content, related documentation, information on the Chilltime domain, and information made available by users to each other through the Chilltime Software (collectively the “Service”). Your privacy is important to us and, as described in this Privacy Policy, we have designed the Service to protect information about you from unauthorized disclosure to others. This Privacy Policy explains how we collect, use and, in certain circumstances, share your personally identifying information. Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us. Collection of Information We collect information about you when: You provide some of it directly (such as by registering for an account). We record some of it automatically (including with technologies like cookies). We receive some of it from third parties (social media companies). We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies. The particular kinds of information we gather are dependent on how you interact with us, like which Chilltime services you use and how you do so.
1.1. Information you provide to us
We collect information you choose to provide or give to us in any manner. For example, we collect information that you provide when you create an account or communicate with us. The types of information that we may collect include your name, username, password, email address, payment method data, photos. We collect information you enter or otherwise provide on the Chilltime services, including: Email address; Your username, password, and other details that help us secure and provide access to the Chilltime services (like when you login to our products or websites); Your name, payment method, and other details we collect to help process purchases you make (like when you credits at our Store); The Chilltime services also offer social features like forums and chat. When you use these features, the information you share is public information – this means we may collect and use the information you provide, and in some cases it may also be collected or used by others without your knowledge. In addition to information about yourself, you may choose to share information about yourself in other content ("Content"), such as in products. Any action you perform with other users are considered public, and at your own discretion. When you a product with social network features like ours, note that some information will be publicly accessible to others, such as your game statistics and performance. We may record gameplay and related information (such as Username, Military Rank, and in-game actions), and replay or otherwise make it available to other users without further notice to you.
1.2. Information we collect automatically
Log Information: your use of the Chilltime services (such as timestamps, clicks, scrolling, browsing times, searches, referral/exit pages, and in-game activity and interactions); Device Information: your computer or device (such as IP addresses, unique device IDs, processing capabilities, manufacturer and model, language and other regional settings, geographic location, and screen resolution and similar settings); Information collected by cookies and other tracking technologies: your connection to the Chilltime services, including details about the network and software you are using (such as browser type and version, operating system name and version, ISP, and your preference settings); Information on performance: How the Chilltime services perform, including problems you may encounter (such as loading errors and response times).
1.3. Information We Collect From Third Parties
Social Media Services: We obtain information from third parties if you use their services in connection with the Chilltime services (such linking your Facebook account with the Chilltime services). Your privacy settings on the third party’s service control what information they share with us. Please make sure you’re comfortable with what they might share by reviewing their posted policies, and if applicable, modifying your privacy settings directly on their service. Information From other Third Party sources: We may use information about you that we collect from other sources, including but not limited to newspapers and Internet sources such as blogs, instant messaging services, Chilltime products and other users of Chilltime, to supplement your profile.
2. How We Collect Information
2.1. Cookies & Related Technologies:
Chilltime may contain links to other websites. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by Chilltime. You should also be aware that most content delivered through Chilltime products originates with another content provider. Such other content providers may place “cookies” on your browser, or otherwise gather information about you, including by asking you to provide information through the site itself. We also use our servers in connection with these technologies to collect information about the ways you interact with the Chilltime services and store it in log files. This may include, for example, information that your device, browser, or operating system sends to us when you access the Chilltime services (like device IDs, IP addresses, and hardware or software specifications) and details about how you use your Chilltime products account (like the particular features you use, your in-game interactions and statistics, and other similar info). We use information gathered through technologies like cookies for several reasons, including: To monitor, secure, and maintain the Chilltime services (like preventing fraud); To enhance your browsing experience (such as allowing you to log-in to your account); To analyze and improve our operations (like aggregating traffic and usage patterns); To control the display of ads (including providing you with targeted offers); To support and gauge the effectiveness of our communications and marketing campaigns (like letting us know if you’ve clicked on our ads or opened our emails); To better personalize your visit and store your preferences and settings (for example, displaying content in your local language); To otherwise manage our relationship with users and provide the Chilltime services under the Terms of Use (including help prevent toxicity and ensure a fair gaming environment). Please note that disabling technologies like cookies may prevent you from using the full functionality of the Chilltime services and the Chilltime services may not work as we intended.
2.2. Analytics & Third Party Advertising Companies:
In order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the Service, including information about users accessing the Chilltime site or playing Chilltime products or using SNS Apps on other sites, such as internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time (“Activity Information”). We use third-party advertising companies to serve ads on our site and on certain Chilltime products and SNS Apps. Our system and the third-party advertising technology uses information derived from Activity Information, Chilltime's cookies on your hard drive, your visits to our site, the Chilltime products that you view and the SNS Apps you use to target advertising within our site or Chilltime products or SNS Apps. In addition, our advertisers may use other third-party advertising technology to target advertising on our site and other sites. In the course of advertisements being served to you, a unique third-party cookie or cookies may be placed on your computer. Similarly, third-party advertising companies may provide us with pixel tags (also called “clear gifs” or “beacons”) to help manage and optimize our online advertising. Beacons enable us to recognize a browser's cookie when a browser visits the site on which the beacon is located, and to learn which banner ads bring users to a given site. Chilltime does not provide any Personally Identifiable Information to third-party advertising companies. Note, however, that if an advertiser asks Chilltime to show an advertisement to users with certain characteristics (for example, women ages 18-24) or a segment of that group (for example, women ages 18-24 who have viewed certain categories of content) and you respond to that advertisement, the third-party advertising company may conclude that you have the characteristics of the audience that they are trying to reach. By using the Service, you consent to our retaining all the above-described information in anonymous form as long as Chilltime sees fit.
3. How We Use Your Information
3.1. Legal Basis:
We use and share your information (i) to provide the services under the Terms, (ii) with your consent, (iii) in your and our legitimate interests (such as safety and security, and providing a tailored service), and (iv) for other legal reasons. We rely on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Policy. These legal bases include: as is necessary to perform the Terms of Use and to provide the Chilltime services; where you have consented to the processing, which you may revoke at any time; for Chilltime to comply with a legal obligation, a court order, or to exercise and defend legal claims; occasionally to protect your vital interests, or those of others; where necessary in the public interest; where necessary for the purposes of Chilltime or a third party’s legitimate interests, such as those of visitors, users or partners.
3.2. Using Information:
We use the information we collect (both individually and in combination with other information collected under this policy) to help us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use your information often depend on how you choose to use the Chilltime services. Some of the most common examples of how we use information include: To respond to inquiries, fulfil requests, and process transactions (like helping you create an account, and resolve Feedback issues); To deliver and tailor our communications with you, like by sending you important account-related announcements or promotional communications that we believe may interest you; To administer surveys, contests, and similar offerings (such as confirming your eligibility or sending you a prize if you win); To monitor, analyze, protect, test, and improve our services and operations (like measuring how the Chilltime services perform, tracking usage patterns, and fixing bugs or errors); To research and better understand the Chilltime services and how they’re used; To promote products and services and measure the effectiveness of those campaigns; To personalize your Chilltime experience, including by presenting content or features better tailored to your interests (see Analytics & Interest-Based Ads); To improve and provide updates for the Chilltime services (like patching our products and releasing new features); To operate and expand our business; To facilitate use of or integration with the Chilltime services, social sharing, and related functionality (such as supporting chat features and forums). We may also use, disclose, and preserve information to: Comply with applicable law or respond to legal process (like requests from law enforcement or other public or government authorities); Securely operate the Chilltime services (like stopping attacks on our systems); Protect users and third parties (such as to help prevent serious injury or crime); Protect our own rights, property, and operations (like enforcing our contracts and terms -- including the Terms of Use -- and pursuing available remedies or limiting the damages we may sustain).
3.3. Sharing Information
You may decide to provide us with another person's email address so that person may be invited to join Chilltime or so that we may facilitate your communication with other people through the Service (such as when you upload an address book). You may also provide us with another person's contact information for purposes of delivering information through SNS Apps. We use this information to contact and, if necessary, remind that person that he or she has been invited to join Chilltime or received content through an SNS App. All invitees are provided with the option not to receive further invitations from Chilltime. We may disclose such information if required to do so in order to comply with legal process, as described above. We reserve the right to transfer your personal information in the event of a transfer of ownership of Chilltime or the acquisition of substantially all the assets of Chilltime related to the business which collected such information, such as acquisition by or merger with another company. In such an event, Chilltime will notify users who have provided email addresses when information about those users is transferred and becomes subject to a different privacy policy. Chilltime may disclose information about you to its partners in order to provide the Service, resolve service problems and correct errors in the Service, to communicate with you about the Service, to provide you with advertising and promotional information in connection with the Service, and to enhance your experience on the Service. However, we do not give our partners an independent right to share this information. Due to our contractual obligations with these third parties and the need to share information to deliver and support the Service, we cannot provide you with the opportunity to opt-out of sharing information (whether Personally Identifiable Information or other information) with these third parties. Chilltime, certain of its partners, and each of their contractors and employees may view the Content that you transmit to the service to provide the Service and otherwise perform the tasks set forth in this Privacy Policy.
3.4. Public Chat or Forums
We’ve empowered our users to help police compliance with our policies related to certain in-game behavior. Our product users may report each other and submit descriptions of their in-game activity and actions to help us determine if the reported behavior constituted a violation of rules and procedures that apply to user conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions). We also record and store, and reserve the right (but have no obligation) to monitor, chat and similar details about in-game interactions for a period we determine in our sole discretion is appropriate to help us, among other things, detect and prevent toxicity, enforce our rules and policies, and foster a more positive gaming community for our users. We use both manual (like many user Support tickets) and automated (such as machine learning) tools and techniques to support these efforts. Please be kind to other users, observe our policies related to user behavior (including our Terms of Use), and always be careful what you share in chat!
4. Children’s Online Privacy
Chilltime does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for Chilltime or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on Chilltime. In the event that we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@chilltime.com. When applicable, the national minimum age to play is taken to account. If you are under your national minimum age requirements, you are likely to require parental permission to use our products, please contact us through privacy@chilltime.com.
5. Security
Chilltime takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as credit card number or your password), we encrypt that information using secure socket layer technology (SSL). (To learn more about SSL, go to http://en.wikipedia.org/wiki/Secure_Sockets_Layer ). Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.
6. Your Choices
You can review and change information about you or deactivate your account in your account settings, but we may retain certain information. You may deactivate your account by editing your account settings or by sending an email to privacy@chilltime.com. If you’re concerned with the way we’re handling your info, or would like to update or delete the personal info associated with your Our product account, please Contact Us. Note that asking us to remove personal info or refrain from processing it may also result in account suspension or termination, in which case you’ll no longer be able to access many of the Chilltime services. We may also retain certain info associated with your account for purposes like complying with our legal obligations, managing internal books and records, preventing fraud, resolving disputes, and enforcing our contracts and terms, such as this policy and the Terms of Use.
7. Data Rights
We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to privacy@chilltime.com. Rights that you may have, depending on the country in which you live, include: Accessing, correcting, updating, or requesting deletion of your information. Objecting to processing of your information, asking us to restrict processing of your information, or requesting the portability of your information. Withdrawing your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent. Complaining to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union are available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
8. Contact Us
Under European data protection law, the controller of your information is Chilltime, Lda. If you have any questions or complaints about this Privacy Policy or how we use your information, please contact privacy@chilltime.com